Customer Service
customercare@tsinglong.com
We ship worldwide on a daily basis. Depending on your location and the value of the item you purchase, your item will be sent via FedEx or United States Postal Service (USPS). Our in-stock orders will ship from our local warehouse in the U.S. within 2 business days after the payment is successfully processed. Due to production time and the rarity of materials, our pre-ordered items have varying arrival times. Detailed information will be clearly displayed on our pre-order page, and we will strictly follow the information shown there for shipping. Please reach out with any questions regarding shipping speed. If paying by wire transfer we will ship anywhere you request. Signature is REQUIRED for all orders over $300 upon delivery. Customers are responsible for all items after the package has been signed for.
Below is a guideline for shipping costs and delivery times:
Shipping Option |
Delivery |
fee |
Free on orders |
Standard Shipping |
7-12 Business Days |
$6.95+ |
$79+ |
Express Shipping |
5-7 Business Days |
$16.95+ |
$159+ |
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