Warranty

Warranty Policy

Tsinglong wants you to enjoy your jewelry free of defects and we offer a 1 year warranty from your date of purchase.

Quick Facts: 

  • We do not repair jewelry, we will only replace the item if it is still available or give you and item of equal or lesser value. 
  • We do not cover lost jewelry, we apologize for the inconvenience. 
  • Items in their unused and original condition purchased from Tsinglong US Online Store can be exchanged within 30 days of purchase. 
  • Damage and defective items can only be returned by mail for a refund. 
  • Our crystals need to be Care and cleansing, but it's an easy process. To learn more about crystal Care and cleansing please click here. 

 
Tsinglong’s warranty obligations are limited to the terms set forth below:

1. Warranty Coverage
Tsinglong warrants to original consumer purchasers that all Tsinglong products,  (“Products”) purchased through an authorized Tsinglong distribution channel, such as an authorized multi-brand seller, or the Tsinglong eStore or other authorized online seller (list of authorized online sellers can be found at www.Tsinglong.com/online_retailers), will be free from defects in materials and workmanship under ordinary consumer use for a period of one (1) year from the date of original retail purchase. During this warranty period, if a defect in the Product is identified, and you follow the instructions for returning the Product, Tsinglong will either (i) replace the Product with a new Product that is equivalent to the Product that is to be replaced; or (ii) refund to you all or part of the original retail purchase price of the Product. Tsinglong shall have no obligation to replace or refund until the defective Product is returned to Tsinglong. A replacement Product will assume the remaining warranty of the original Product or a warranty period of ninety (90) days from the date of replacement, whichever period is longer. When a refund or replacement is given, the returned Product becomes Tsinglong’s property.

2. Obtaining Warranty Service
To obtain warranty service for your Tsinglong Product, please contact Tsinglong’s customer service.

Tsinglong’s customer service may be reached by email: customercare@Tsinglong.com


Please have available the following information: (i) the Product you purchased, (ii) your sales receipt reflecting the date on which you purchased the Product, and (iii) the name of the seller from which you purchased the Product.

You may also submit a warranty claim online. Click here to do so.

3. Exclusions and Limitations
This warranty applies only to Products purchased through authorized Tsinglong distribution channels, unless otherwise prohibited by law. Because Tsinglong cannot vouch for the authenticity of products purchased through unauthorized channels nor the quality control procedures of the retailers in those channels, this warranty is not available for Products purchased from unauthorized sellers. This warranty does not cover lost or stolen items or defects or damage due to normal wear and tear or caused by accident, abuse, misuse, misapplication, or use of non-Tsinglong products together with Tsinglong Products. Attaching non-Tsinglong charms may damage Tsinglong bracelets. Stretching of Tsinglong chains and bracelets is not considered a defect in materials or workmanship. Do not expose Tsinglong Products to harsh chemicals or environments, as they can alter the appearance of the Product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Please refer to the PRODUCT USE & CARE instructions for additional information on caring for and protecting your Tsinglong Product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your Tsinglong Product.

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE STATED HEREIN. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. UNDER NO CIRCUMSTANCES SHALL Tsinglong BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,  SO  THE  ABOVE   LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. NO Tsinglong RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. To the extent that such rights cannot be disclaimed under applicable law, this warranty does not affect such rights.

Contact Information: 
For all warranty related inquiries online, please contact our Tsinglong Jewelry Customer Care Centre.